Shipping policy

Last updated: September 27, 2026

This Shipping Policy applies to orders placed through westbrook-lighting.com.

1. Shipping destinations

Westbrook Lighting currently ships to eligible addresses within the contiguous United States (the 48 mainland states and Washington, D.C.). We do not ship to Alaska, Hawaii, U.S. territories (such as Puerto Rico or Guam) or military addresses (APO, FPO, DPO).

Shipping availability may vary depending on the destination, ZIP code, or product ordered.

Available shipping options and any applicable shipping charges are displayed at checkout before payment.

2. Shipping charges

We offer free standard shipping on orders of $75 USD or more.

For orders below $75 USD, a flat shipping charge of $4.95 USD applies.

The free-shipping threshold is calculated after discounts and before applicable taxes.

Any promotional shipping offer and its applicable conditions will be displayed on the website or at checkout.

3. Order processing

Orders are generally processed within 1–3 business days.

Business days are Monday through Friday, excluding applicable public holidays.

Orders placed on weekends, public holidays, or outside normal processing hours will begin processing on the next business day.

Processing time is separate from transit time.

4. Estimated delivery time

After processing, standard delivery within the contiguous United States is generally estimated at:

5–9 business days

The estimated total time from placing an order to delivery is therefore generally:

6–12 business days

Delivery times are estimates and may vary depending on the destination, carrier, weather conditions, public holidays, or other circumstances outside our reasonable control.

5. Order tracking

When tracking information becomes available, a tracking number or tracking link will be sent to the email address provided with the order.

Tracking information may not update immediately after shipment and may take several business days to show its first carrier scan.

Customers can contact support@westbrook-lighting.com if they need assistance with their tracking information.

6. Multiple shipments

Some orders may be shipped in more than one package.

When this happens:

  • Packages may arrive on different dates.

  • Separate tracking numbers may be provided.

  • No additional shipping charge will be added solely because an order is divided into multiple shipments.

7. Shipping address and order changes

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please verify the recipient name, street address, apartment or unit number where applicable, city, state, ZIP code, and contact information before completing checkout.

If you notice an error after placing an order, contact us as soon as possible at support@westbrook-lighting.com.

We will make reasonable efforts to update the information before fulfillment begins, but we cannot guarantee that an address or order can be changed once fulfillment has started.

8. Delivery issues

If your order has not arrived within the estimated delivery period, please contact us at support@westbrook-lighting.com with your order number.

We will review the available tracking information and, where appropriate, contact the carrier or fulfillment partner to investigate the shipment.

If tracking shows that a package has been delivered but you cannot locate it, we recommend first checking the delivery location, household members, building reception or management, and any delivery information provided by the carrier. You may then contact us for further assistance.

If a shipment is confirmed as lost, we will provide an appropriate resolution, which may include a replacement or refund, in accordance with our Refund and Return Policy and applicable consumer law.

9. Failed or returned deliveries

If a carrier is unable to complete delivery, the carrier may make another delivery attempt, provide pickup instructions, or return the package.

Customers should follow any instructions provided by the carrier within the stated timeframe.

If an order is returned because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, please contact us so we can determine the available options.

Additional shipping charges may apply if the customer requests that an order be shipped again where the delivery failure was caused by incorrect customer-provided information or failure to collect the shipment.

10. Damaged shipments

If your order arrives damaged, please contact us at support@westbrook-lighting.com as soon as reasonably possible.

Please include your order number and photographs showing the product and any visible damage to the packaging where available.

We will review the information provided and arrange an appropriate resolution in accordance with our Refund and Return Policy and applicable consumer law.

11. Preorders and backorders

If a product is offered as a preorder or backorder, the expected availability or shipping information will be disclosed on the product page or communicated to the customer.

If an order contains both immediately available and preorder or backorder items, the products may be shipped separately.

12. Order cancellations

To request an order cancellation, contact support@westbrook-lighting.com as soon as possible after placing your order.

We will make reasonable efforts to cancel the order before fulfillment begins.

We cannot guarantee cancellation after an order has entered fulfillment or has been shipped.

Once shipped, any return request will be handled according to our Refund and Return Policy.

13. Taxes and additional charges

Applicable taxes collected by Westbrook Lighting will be displayed at checkout before payment.

Shipping charges collected by Westbrook Lighting, if any, will also be displayed before the customer completes the order.

14. Consumer rights

Nothing in this Shipping Policy is intended to exclude or limit any rights available to customers under applicable consumer protection law.

15. Contact

For questions regarding shipping or delivery, contact:

NOAVENTI LLC
Doing business as Westbrook Lighting
30 N Gould St, STE R
Sheridan, WY 82801
United States

Wyoming Filing ID: 2026-002048486
EIN: 37-2245328
Website: westbrook-lighting.com
Email: support@westbrook-lighting.com
Telephone: +1 720 803 05 70

Customer service hours:
Monday to Friday, 9:00 AM–5:00 PM ET