Two stages, both in business days:

• Processing: 1 to 3 business days
• Transit: 5 to 9 business days

Total: 6 to 12 business days from the moment you order. Business days exclude weekends and public holidays.

Free standard shipping on orders of $75 USD or more. Below that, a flat $4.95 USD applies.

See our Shipping Policy for full details.

We currently ship to addresses in the contiguous United States (the 48 mainland states and Washington, D.C.). We do not ship to Alaska, Hawaii, U.S. territories or military addresses.

Yes. A tracking link is emailed the moment your order leaves our warehouse, usually within 1 to 3 business days of ordering.

Contact us as soon as possible at support@westbrook-lighting.com with your order number. We’ll do our best to update or cancel it, but we can’t guarantee a change once processing or fulfillment has begun. Once an order has shipped, it falls under our return policy.

If it hasn’t shipped, write to us and we’ll swap it before it leaves. If it has, you can return it within 30 days of delivery and order the one you wanted.

You have 30 days from delivery to request a return. The item must be unused, uninstalled and in its original packaging with all parts, accessories and instructions.

Email support@westbrook-lighting.com with your order number and we’ll send return instructions. For change-of-mind returns, return shipping is paid by the customer, and we do not charge a restocking fee.

See our Return and Refund Policy for full details.

Once we have received, inspected and approved your return, the refund is generally initiated within 10 business days. The money goes back to your original payment method. Your bank or card issuer may then take a little longer to post it to your account.

Email us as soon as possible with your order number and photos of the product and the packaging. We’ll sort out a replacement or a refund.

Every product page lists the dimensions in inches and centimeters, the light source and the voltage. Compare them with your ceiling height, your wall or your table. If you’re unsure, send us the measurements or a photo and we’ll tell you whether it fits.

It depends on the model. The materials are listed in the specifications on each product page.

Many pieces come in several colors or finishes. The options for each model are shown on its product page.

Hardwired lights connect to your home’s electrical wiring. If you are not comfortable with wiring, we recommend a licensed electrician. Each product page states how the light is powered.

We accept Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB and UnionPay, as well as Shop Pay, PayPal, Apple Pay and Google Pay. Apple Pay and Google Pay appear only on compatible devices. Full details are in our Payment Policy.

Email support@westbrook-lighting.com. Include your order number if your question is about an existing order, it gets you a faster answer.