Refund policy

Last updated: September 27, 2026

This Refund and Return Policy applies to purchases made through westbrook-lighting.com.

Westbrook Lighting is operated by NOAVENTI LLC.

1. 30-day return period

You may request a return within 30 calendar days from the date your order is delivered.

We accept eligible returns for both change-of-mind purchases and product-related issues, subject to the conditions below.

For a change-of-mind return, the product must be:

  • Unused

  • Uninstalled

  • Not wired or connected to an electrical supply

  • Unmodified

  • Free from scratches, damage, installation marks, or other signs of use

  • Returned with all parts, accessories, mounting hardware, instructions, and original packaging

  • In a condition suitable for resale

You may inspect the product after delivery. However, products that have been installed, wired, used, altered, or damaged after delivery generally cannot be returned for a change of mind.

This restriction does not apply where the product is defective, damaged, incorrectly supplied, or where applicable consumer law provides otherwise.

2. How to request a return

Before returning any product, contact us at:

support@westbrook-lighting.com

Please include:

  • Your full name

  • Your order number

  • The product you wish to return

  • The reason for the return

  • Photographs or video if the item is damaged, defective, incorrect, or incomplete

Our customer service team will review your request and provide return instructions where the return is eligible.

Do not return a product before receiving return instructions from us.

Returns must be sent using the return method and address provided by our customer service team.

3. Return address

The return address will be provided by our customer service team after your return request has been approved.

Do not send products to the address printed on the original parcel unless our customer service team has instructed you to do so.

4. Change-of-mind return shipping

For eligible change-of-mind returns, the customer is responsible for the cost of return shipping.

The return shipping cost will depend on the carrier, package size, weight, and return destination.

We do not charge a restocking fee for eligible returns.

We recommend using a tracked shipping service and keeping your shipping receipt and tracking information until the return has been completed.

Original expedited or optional shipping charges are non-refundable unless required by applicable law or the return results from our error.

5. Damaged, defective, incorrect, or incomplete products

Please inspect your order after delivery.

If your product arrives:

  • Damaged

  • Defective

  • Broken

  • Incorrect

  • Missing parts or components

contact support@westbrook-lighting.com as soon as reasonably possible.

Please provide your order number and clear photographs or video showing the product and the issue. We may also request photographs of the packaging and shipping label when relevant.

If the claim is confirmed, we will provide an appropriate resolution, which may include:

  • Sending a replacement product

  • Sending a replacement component

  • Issuing a full or partial refund

  • Providing another remedy required by applicable law

Where we require the return of a confirmed damaged, defective, or incorrectly supplied product, Westbrook Lighting will cover the applicable return shipping cost.

Please do not dispose of the product, parts, or packaging until we confirm that they are no longer required for the claim.

6. Installation and product compatibility

Customers are responsible for reviewing the product information, dimensions, specifications, and compatibility information provided on the product page before installation.

We recommend inspecting the product and confirming that all required components are present before beginning installation.

Installation, electrical connection, alteration, or use of a product does not remove any rights you may have where the product itself is defective, damaged, materially misdescribed, or otherwise covered by applicable consumer law.

However, an installed or used product generally cannot be returned solely because of a change of mind or because the customer later decides that they prefer a different style, finish, or model.

7. Items that cannot be returned for change of mind

Unless defective, incorrectly supplied, or otherwise required by applicable law, the following are generally not eligible for change-of-mind returns:

  • Products returned more than 30 days after delivery

  • Products that have been installed or wired

  • Products showing signs of use, installation, damage, modification, or improper handling

  • Products missing parts, accessories, mounting hardware, or other included components

  • Personalized or custom-made products

  • Gift cards

  • Products clearly identified as final sale before purchase

Any product-specific return restriction will be disclosed before purchase where applicable.

8. Bundles and promotional offers

If products were purchased as part of a bundle, multi-product offer, or promotion, the refund may be adjusted to reflect the products retained by the customer.

To receive a refund for an entire promotional bundle, all products included in that bundle must generally be returned.

Any adjustment will be explained before the refund is completed and will comply with applicable consumer law.

9. Return inspection and refunds

Once an authorized return is received, we will inspect the returned product.

If the return meets the conditions of this Policy, the refund will be approved and issued to the original payment method.

For eligible change-of-mind returns, we may reduce the refund where permitted by law if the returned product:

  • Is incomplete

  • Has been damaged after delivery

  • Shows signs of installation or use

  • Is missing accessories or components

  • Has otherwise lost value because it was handled beyond what was reasonably necessary to inspect it

We do not deduct a restocking fee from eligible returns.

10. Refund processing time

Once an eligible return has been received, inspected, and approved, the refund will generally be initiated within 10 business days.

Refunds are issued to the original payment method.

After we issue the refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

If more than 10 business days have passed since we confirmed that your refund was approved and you have not received it, contact us at support@westbrook-lighting.com.

11. Exchanges

If you would like a different model, size, finish, or product, contact us at support@westbrook-lighting.com.

Depending on the circumstances, we may offer an exchange or ask you to return the original eligible product and place a new order.

Any price difference or applicable shipping cost will be communicated before an exchange is completed.

12. Order cancellations

Contact support@westbrook-lighting.com as soon as possible if you wish to cancel an order.

We will make reasonable efforts to cancel the order before fulfillment begins.

We cannot guarantee cancellation once fulfillment has started or the order has been shipped.

If cancellation is no longer possible, you may request an eligible return after delivery in accordance with this Policy.

13. Refused or unclaimed deliveries

If a package is refused or not collected and is returned by the carrier, contact us at support@westbrook-lighting.com.

Once the returned parcel has been received and identified, we will determine the applicable refund in accordance with this Policy.

Where permitted by law, actual carrier or return shipping charges resulting from a refused delivery, incorrect customer-provided address, or failure to collect a shipment may be deducted from the refund.

14. Consumer rights

Nothing in this Policy excludes, restricts, or replaces any mandatory rights or remedies available to customers under applicable federal or state consumer protection law.

Where this Policy conflicts with a mandatory legal right, the mandatory legal right will apply.

15. Contact

For return or refund assistance, contact:

NOAVENTI LLC
Doing business as Westbrook Lighting
30 N Gould St, STE R
Sheridan, WY 82801
United States

Wyoming Filing ID: 2026-002048486
EIN: 37-2245328
Website: westbrook-lighting.com
Email: support@westbrook-lighting.com
Telephone: +1 720 803 05 70

Customer service hours:
Monday to Friday, 9:00 AM–5:00 PM ET